What are others saying about Somerset Care?

The care, kindness and compassion of the people at Somerset Care is what makes working with us so special. We’ve worked to create a welcoming and nurturing environment for people of all backgrounds and experiences to thrive and grow with the support and guidance of the team around them. But don’t take it from us. Take a look at what our staff have to say about their experience working with Somerset Care.

I have been working for My Willows for just under a month, the training and induction to My Willows was a great experience and the trainers went out of their way to give me extra support.

The pod that I work in is organised and very person-centred and I visit some really lovely people everyday. I am glad that I chose to work at My Willows, everyone is so lovely and kind.

Caroline, My Willows (Torbay/Newton Abbot)


I think being honest is the key for anyone reading this who may be considering coming to work in this sector. Community Care can have its downsides, nowhere is perfect after all. There may be days when things seem to be going against you. The weather could be awful, the traffic might be holding you up, you could feel tired and wish you hadn't agreed to do that all-day shift. Things like this can and will happen!

However, I feel the biggest reasons to do this are also the most important:

The people we visit and those we work alongside. 

I've loved building up relationships with those we care for - and their families. To gain their trust, that we will always do our best for them. To end up feeling like we are popping in to check up on friends. To end the visit knowing we have added something to their day. Not just the actual list of care we provide but to also sit and chat and listen to them. We could be their only contact during that day. If we leave and they feel valued and important, that can be as important as any physical care we help them with. Getting back home knowing they have enjoyed our company and that we have helped in some way is very satisfying. 

While we don't get to work alongside colleagues as often as those in a care home do, I have also enjoyed working alongside my fellow carers. I like to think we all get along, that we do trust each other, that we will back each other up along the way and this friendship helps with the care we give out. It's like being part of a small but cool care club! 

I do think that My Willows is a good option to continue a career in care work. There will be ups and downs along the way but the time spent with those we help and those we work alongside are all worth it.

David Watkins, My Willows

I have worked with My Willows in Minehead for just over 2 years, I enjoy the relationships you make with people and supporting them to stay living in the comfort of their own homes. Whether it’s helping provide personal care or just enjoying a friendly chat, My Willows ensures everyone has the time and day they prefer to suit them. 

My Willows gives all staff the chance to progress in their career, and have many different online learning courses you can achieve at home, to improve knowledge or update your skills and understanding to practices. Work tunics, ID badge, company phone and all PPE are provided free when you join with benefits to discounts, refer a friend bonus and extra hour incentives. The care app used to record care notes is simple to use and gives you all the details in each person’s care plan. Shadowing with other carers is a great way to meet everyone and help is always available from the rest of the team, managers and the office out of hours. 

Being part of My Willows team is rewarding and enjoyable company to work for, offering flexible hours and ongoing support.

Laura Farmer, My Willows (Minehead)

I enjoy meeting new clients and supporting them. I also like to hear their life stories. I find it really interesting and it helps with building a supportive relationship.  

I have a good work life balance. I like the incentives offered for working extra hours.

I don’t feel pressured while out working, I’m given enough travel time. I have support from the rest of my team. I never feel that it’s just me on my own. I really like the hub e-learning as an extra training opportunity.

Leigh Barton, Community

The reason I love working for My Willows is that I feel that I make a difference to people's lives. No two days are the same and working with a great team we achieve so much together.

Michelle Sims, My Willows (Taunton)

This job is truly brilliant and rewarding. Before I joined My Willows, I was fed up of the day-to-day routine and the basic 9 till 5 hours. I really wanted a job I felt a part of. Now I have found it and I have a purpose within my job role. This job is not just about the flexible hours and good pay, along with the paid travel time, it is about making the clients feel comfortable and cared for.

This job is relatively stress-free, and the rapport built with clients is outstanding. Everything about this job is organised and routinely. I have the same clients each day which allows me to understand and cater for their every needs. The relationships built with the clients is amazing. The job role involves a mixture of drop-in calls and personal care, all of which is taught with the outstanding training provided beforehand. The communication within the team is outstanding so everyone is aware of certain situations that may have occurred and are aware of their job role with a client before entering.

Rachael Ford, My Willows (Minehead)

Since joining My Willows of Somerset Care, I have found my love for being involved with community care has been reinvigorated and more, and have been reminded of how rewarding the job is.

Within the BANES area, the My Willows and Somerset Care community care teams have merged into one team, and having joined them this year, currently still in the midst of the pandemic, I have found the team very helpful while I get to know the clients and learn my role, also there is loads of support from all areas within the team, our locality manager, and the main office.

I have found that I have been able to comfortably mould into my role and to become part of the team. Also have seen that everybody not only works as a great team helping each other, that when there is sickness and annual leave, they all pull together to cover shifts to ensure clients get the care they need.

When I started, I found the 3 day induction was very detailed and informative, also that there is a vast amount of extra/further training than the mandatory training. I have worked as a carer for over 10 years and have learnt even more than I had already known, and that some areas for example dementia training, I found was very detailed and insightful.

Sabina Maskell, My Willows (B&NES)

Working for Somerset Care is one of the best care companies I have worked for. They support me when I need it and are helping me gain my level 3. I trusted them to look after a family member, they didn't let me down. One of the best care companies out there.

Stacey Green, Community

    Send us your CV

    Please send your CV and the Recruitment Team will contact you to discuss the fantastic career opportunities available.

    Fields marked * are required

    Upload your CV

    Drag and drop your CV here





    Keep in contact Tick this box if you would like us to keep you in touch with the latest jobs from Somerset Care. Otherwise we will only use your information to respond to your query and delete securely after 6 months. We promise never to pass your data on to any third parties or spam you. Read our full GDPR policy.