About us

We believe that we are here to make a difference to all of our customers. Whether they decide to live in their own home, in a supported setting or in a care home, we are here to help.

We are a not-for-profit care provider

Operating across the South of England as a not-for-profit care provider, we reinvest all of the money that we make back into our business for the benefit of our customers and colleagues.

Our core values

  • Connecting with people
  • Making a difference
  • Doing the right thing
  • Embracing change

Our Services

  • Halcon Centre

    Rated 'Outstanding' by the Care Quality Commission (CQC), the Halcon Centre offers essential short breaks with a difference for people with complex physical disabilities.

    Supporting adults with a range of physical disabilities and/or sensory loss, our service is completely client-led. We support with their every need, while they experience an enjoyable short break.

    Our clients get up and go to bed at a time that suits them and throughout their stay are supported to get out and about. We have enthusiastic Activities Co-ordinators who can support with one-to-one hobbies and interests, as well as trips out to local facilities such as cinemas, pubs, bowling and shops.

    All 18 bedrooms benefit from fully adjustable beds, overhead tracking hoists, level-access wet rooms and 32” digital televisions. Our communal areas are well used and clients regularly gather together to watch sports or enjoy movie evenings.

  • Realise

    Our Realise service has achieved national recognition for their work with people that are part of the Transforming Care agenda. We have successfully enabled people to move out of hospital or unsuitable placements and live more independently, growing in confidence and self-esteem. We work closely with the individual, their families as well as professionals to learn more about the individual, their childhood, interests and preferences so that we support them in the best way possible.

    The people we work with will sometimes use behaviour as a way of communication. All staff are trained to manage this with the person in the way that is best for them. Training is bespoke from a specialist provider who assesses the individual to ensure the Positive Behaviour Support Plan represents their needs.

    We have formed a React team whose purpose is to support people in crisis. The team which have been recruited especially for this bespoke and high quality service consist of staff who are highly experienced and have a strong background in dealing with extreme challenging behaviour.

  • Home care

    We help people to build their confidence and remain independent to stay in their own home for longer. We can help you with:

    • Support with domestic tasks such as cleaning, laundry and ironing, as a regular arrangement or as a one-off session.
    • Assistance throughout the day, help to get up, wash, shower or bath, and meal preparations.
    • Support with medication.
    • Assistance with shopping trips.
    • Companionship, respite and holiday support, to ensure you can still go away, relax and enjoy yourself.
    • Assistance with accessing appointments and activities in the local community.
    • Support at night-time.
    • Support with returning home from hospital, knowing that care is organised for when you return home.
    • Complex care - assistance for people with complex health needs.
    • Live-in care - please enquire for availability in your area.
    • End of life care and support for those with terminal illness.

    We deliver this service throughout the following areas; Somerset, Dorset, Devon and Wiltshire.

  • Care homes

    With nutritious meals, expert care and support, comfortable surroundings and the opportunity to make new friends, the choice to move into a care home really can help to increase a person’s well-being and quality of life.

    We have 26 care homes across the south of England. Delivered by teams of health care experts who put our customers’ needs first, we provide:

    • Day care.
    • Short-term respite breaks.
    • Petals dementia care.
    • Residential care.
    • Nursing care.
    • End of life care.

    All our homes are connected within their local community, meaning that you not only move into a building, you move into a whole neighbourhood.

    You can expect to see many visitors come and go on a regular basis, including friends, family, school children, hairdressers, clubs and societies, entertainers, animals, GPs, therapists and members from religious and spiritual groups.

    Friendly, well-trained staff work together to ensure you receive the highest quality of care and support. Our staff are also trained to support you with accessing technology, whether you’re an avid social media user, want to keep up with family and friends using video calls or simply enjoy playing the odd game.

    We’re always happy to welcome people into our home to look around at any time. We are also pleased to offer a free taster day for anyone considering a care home, so that they can experience us for themselves.

  • Petals Active Living Centres

    It's estimated that by the year 2025, over 1 million people will be living with dementia in the UK. As a result of the increasing numbers of people living with this condition, we created a specialist service called Petals.

    Aptly named, our Petals service reflects our values and actions; person-centred, empowerment, trust, activities, life history and stimulation, which all form part of the care and support we deliver.

    A diagnosis of dementia can seem overwhelming, and caring for a close family member with dementia can put a strain on your relationship. With support from our Petals service, we show that it is possible to live well with dementia and lead a happy, fulfilled and independent life.

    For over 20 years we have worked with University Partners in Exeter and Bradford to ensure we are part of the latest research. We use this research to influence the care and support we provide and develop our Petals service.

    Our Petals teams are trained to the highest standard and take great pride in supporting people with dementia to continue living life to the full.

    Alongside the traditional aspects of care and support, our Petals teams work with customers to build a life history, understanding each customer as an individual. This life history knowledge is used to deliver truly person-centred care.