Location: Taunton/ Yeovil
Role type: Specialist Learning Disabilities
Salary: £30,051.11
Do you like to connect with people, make a difference and do the right thing?
Somerset Care is an award-winning not-for-profit care provider across the Southwest. When people think about care, they think of the Somerset Care Group.
Realise is Somerset Care Group’s specialist learning disabilities service who have been recognised for the work we do, including silver winners in the Outstanding Care Awards, and finalists in the Laing Buisson awards.
We are also only one of four providers in the country to achieve national recognition for our work with people that are part of the Transforming Care agenda.
Realise provides tailored support for people who may be living with their family, living in their own accommodation or to those who wish to progress to more independent living.
We are proud to state that we are a disability confident employer.
Everything we do at Somerset Care is underpinned by our four core values:
By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.
Join our Realise Team, part of the Somerset Care Group, in Taunton, Washford, Bridgwater, Highbridge, Yeovil and surrounding areas. Our tailored service provides support to people within their own homes, out and about, with personal care, hobbies, or companionship.
This role is to provide the highest standard of care provision that is compliant to the standards set by the Care Quality Commission (CQC), working “with” customers to achieve outcomes, rather than working “for” them.
The post holder will take a supervisory responsibility of a small staff team to ensure the service effectively supports customers to develop a fulfilling life in accordance with the person-centred support plan.
Key Tasks:
1. To line manage a team of staff to include; one-to-one supervision, performance management, leading team meetings, annual appraisals, organising staff rota’s, identifying training and development needs, induction and supporting and mentoring new staff.
2. To undertake recruitment and selection ensuring the customer is at the centre of this process.
3. Carry out initial assessments (including risk assessments) for new customers, and develop individual service designs, ensuring the customer and/or their circle of support is at the centre of this process.
4. Undertake quality assurance visits in customers’ homes, to ensure compliance with company policy and procedure, whilst meeting the requirements of the customers’ individual service design.
5. Takes a lead in undertaking annual reviews of care packages in conjunction with customers, family, representatives and stakeholders.
6. Attends internal and external meetings across the region. Some travel may be required for attendance and participation in such meetings.
7. To manage and resolve customer issues and first line complaints, escalating to line manager when appropriate.
8. To provide out of hours on-call support as required to customers and care staff. This may involve making arrangements to manage unexpected occurrences and escalate to senior management.
9. To provide direct support in line with the customer’s individual support plan, where required. This may include weekends, sleep-ins, waking nights or naturalised night duties.
10. To take responsibility for your own professional development and to take a lead role in a key area of the business development.
11. To share specialist knowledge with the management team, colleagues and stakeholders, demonstrating the range and diversity of care and support services delivered by the company.
12. To ensure all working practices comply with legislative practices and company policy and procedures at all times
Essential Requirements:
As a valued employee, you’ll have access to a range of benefits:
Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves “regulated activity” (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.
It’s a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.